Billing & Account Help

1. Scope

Fantasy Football Nerds and FantasyGPT currently use the same account system for subscriptions and access. If you manage a paid plan through your FFN or FantasyGPT account, the billing process is shared.

2. Billing Basics

• Paid subscriptions are processed through Stripe.
• The current self-serve checkout flow supports card payments through Stripe Checkout.
• Your subscription tier, billing status, Stripe customer ID, and Stripe subscription ID may be stored in your account records to operate access and billing.

3. How to Manage Billing

If you have a paid subscription and your account dashboard shows a Manage Billing button, that button opens the Stripe customer billing portal. Use that portal for payment-method updates, invoice review, and subscription-management options made available by Stripe.

If the billing portal does not open or does not resolve your issue, contact support through our contact page.

4. Cancellation

Subscriptions renew until they are canceled. The current self-serve cancellation path is the Stripe billing portal when available in your dashboard.

The effective timing of cancellation depends on the option Stripe presents and the subscription state stored by Stripe. Review the Stripe confirmation screen before you submit any cancellation request.

5. Refunds

There is currently no blanket money-back guarantee or automatic refund policy unless we state one explicitly on a live checkout or offer page.

Refund requests, if any, are handled manually through support and may depend on account history, timing, duplicate charges, billing errors, or applicable law.

6. Account Updates

You can currently update basic account details such as username and email from your profile page. Password-change tooling is not fully self-serve yet on the current profile pages.

7. Account Deletion

Self-serve account deletion is not fully implemented yet. If you want your account deleted, contact support from the email address on your account so we can verify ownership and process the request manually.

Deleting an account does not necessarily mean every record can be erased immediately. We may retain records such as billing history, invoices, tax or accounting records, fraud-prevention logs, security logs, and other legally or operationally necessary records for a limited period.

If you have an active paid subscription, cancel it through the Stripe billing portal first when available, or mention the active subscription in your deletion request.

8. Privacy and Data Requests

For privacy questions, retention questions, or account-data requests, use our contact page and identify the request clearly. For more detail on data handling, see our Privacy Policy.

9. Support

For billing or account help, contact us through Fantasy Football Nerds support. Using the email address already tied to your account will help us resolve your request faster.